Your Warranty

Our Promise

Attention to detail and developing poly products that go the distance is a promise we make to every customer. To back this commitment, Coerco takes every measure possible to make sure you are getting the very best.

We conduct regular feedback surveys with our customers to help us further understand how we can serve you better. We also involve independent certification and regulation bodies to audit and assess our practices, processes and products which guarantees conformance to applicable certifications and standards of quality.

Warranties

The following list contains information outlining the length of warranty given for each product group. You may have purchased products from different groups which can have different lengths of cover so please check carefully.

Your warranty gives you guaranteed manufacturer support of your product purchase for the period stated. This means that the product is warranted against defect or fault caused by poor workmanship or inferior quality. Deliberate misuse, negligence, abuse or failure to install, use and maintain the product in accordance with manufacturer’s recommendations will render this offer of guaranteed warranty null and void.

Coerco will repair or replace (at its discretion) the product affected as soon as possible within reasonable terms & conditions to facilitate the least possible inconvenience to you. Depending on the product concerned and the type of warranty claim this time may vary although we promise to keep regular and open communication throughout the process.

This warranty does not apply to products which have been manufactured by someone other than Coerco such as an engine or pump, or to any of Coerco’s products which have been modified or altered by any party other than Coerco.

Overall 100% customer satisfaction is our highest goal and desired outcomes so we strive to eliminate the need for you to have to claim warranty support by creating and delivering great products to you. In the unlikely/unfortunate that you may have to make a warranty claim we will work overtime on effort and service to ‘get it right’ and ensure your complete satisfaction in our dealings.

Please contact us on 1800 646 277 or warranty@coerco.com.au if you have any questions or need help with any warranty claim.

Warranty Period

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