Customer Service Officer

We're looking for a Customer Service Officer to join our Malaga team.

Scope of Duties:

As the first point of contact for our customers, you'll play a crucial role in delivering an exceptional customer experience. You'll manage inbound enquiries, support sales activities, maintain accurate customer records, and provide administrative support to the wider team.

Key Responsibilities:

• Answer and manage inbound customer phone calls

• Qualify enquiries and direct customers to the appropriate team member

• Respond to website, email and customer enquiries

• Conduct post-sale and outbound post

• Process sales orders

• Assist with spare parts sales and enquiries

• Maintain accurate CRM and customer database records

• Provide general administrative support to the Customer Service team

About you:

• Previous customer service, administration or sales support experience

• Experience using CRM systems (HubSpot experience highly regarded)

• Commercially minded and able to identify customer needs and opportunities

• Naturally customer-focused and confident communicating by phone and email

• Organised, proactive and able to manage multiple priorities

• Accurate, detail-oriented and process-driven

• A positive team player who is accountable and eager to learn

What We Offer:

• A competitive remuneration package with opportunity for progression!

• Growing national business with a strong reputation

• Be part of a Certified Great Place to Work® (3 consecutive years)

• Values-driven culture focused on safety, service, and accountability

Apply Now: Customer Service Officer Job in Perth WA – SEEK

Contact:
Email: [email protected]
Phone: 1800 646 277